Welcome to Scuffers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Scuffers, place an order, or otherwise interact with our website.

This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the California Consumer Privacy Act (CCPA/CPRA), and other applicable UK and U.S. state privacy laws.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

About This Privacy Policy

The purpose of this Privacy Policy is to explain how we collect, process, and protect your personal information whenever you use our website or purchase our products, whether you are located in the United Kingdom, the United States, or elsewhere.

We are committed to processing your personal data fairly, lawfully and transparently while respecting your privacy rights, no matter where you shop from.

Information We Collect

Depending on how you use our website, we may collect the following types of information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing address
  • Delivery address
  • Telephone number
  • Order history
  • Payment information

For your security, payment details are processed securely by our authorised third-party payment providers. We do not store your complete payment card information.

Technical Information

When you visit our website, we may automatically collect technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of your visit
  • Pages viewed
  • Website navigation activity
  • Referring website or source

This information helps us improve the performance and security of our website.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Understand customer behaviour
  • Deliver relevant advertising where permitted

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Manage your customer account
  • Provide customer support
  • Respond to enquiries
  • Process refunds and returns
  • Improve our website and services
  • Prevent fraud and enhance website security
  • Comply with legal obligations
  • Send order updates and service-related communications
  • Send marketing communications where you have provided your consent or where otherwise permitted by law

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Legal Basis for Processing (UK / EU Visitors)

Under the UK GDPR, we process your personal information on one or more of the following legal bases:

  • Performance of a contract (to fulfil your orders)
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent, where required

Your Privacy Rights — UK Visitors

Under the UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where applicable
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw your consent at any time (where processing is based on consent)
  • Request a copy of your data in a portable format
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Your Privacy Rights — U.S. Visitors (California & Other States)

If you are a resident of California or another U.S. state with a consumer privacy law (such as Virginia, Colorado, Connecticut, or Utah), you may have the right to:

  • Know what personal information we collect, use, and disclose
  • Request access to the specific pieces of personal information we hold about you
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of the “sale” or “sharing” of personal information (Scuffers does not sell your personal information)
  • Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please get in touch with us using the details below. We may need to verify your identity before fulfilling your request.

Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties where necessary, including:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • IT service providers
  • Marketing platforms
  • Analytics providers
  • Professional advisers
  • Law enforcement or regulatory authorities where legally required

All third parties are required to process your information securely and only for authorised purposes.

International Transfers

As Scuffers serves customers in both the UK and the United States, some of our service providers may process personal data outside your home country.

Where this occurs, we ensure appropriate safeguards are in place in accordance with the UK GDPR and applicable U.S. state laws, including approved contractual safeguards where required.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our legal rights

When your information is no longer required, it will be securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Restricted access to personal information
  • Website security monitoring
  • Regular security updates

Although we work hard to protect your data, no method of transmission over the internet can be guaranteed to be completely secure.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. There is currently no industry-standard way to respond to DNT signals, so our website does not currently respond to them.

Children’s Privacy

Our website is not intended for individuals under the age of 18 (and not for children under 13 in the United States, consistent with COPPA).

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or our services.

Any updates will be published on this page together with the revised “Last Updated” date.

We encourage you to review this Privacy Policy regularly.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Email: [email protected]

Website: https://scuffers.net

Your Right to Complain

UK visitors: If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk

U.S. visitors: If you are a U.S. resident and are unhappy with how we process your personal information, you may contact your state Attorney General’s office, or, if you are a California resident, the California Privacy Protection Agency (CPPA).
Website: https://cppa.ca.gov

You may also file a complaint with the U.S. Federal Trade Commission (FTC).
Website: https://reportfraud.ftc.gov