Shipping Policy

At Scuffers (“we”, “us”, or “our”), we aim to process and deliver your order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through scuffers.net, whether you’re ordering from the United Kingdom, the United States, or elsewhere.

Please read this policy carefully before placing an order.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed or dispatched on weekends or public holidays (UK or US, depending on your dispatch location).

During busy periods, including seasonal sales, promotional events or public holidays, processing times may be extended by an additional 2–3 business days.

Once your order has been placed, you will receive an order confirmation email. A second email containing your tracking information will be sent once your order has been dispatched.

Delivery Options

We currently offer the following delivery services.

Standard Delivery

Estimated delivery time:

United Kingdom: 5–10 business days
United States: 7–14 business days
Other international destinations: 10–20 business days

Tracking: Included

Your order may be delivered by Royal Mail, Evri, USPS, UPS, DHL, FedEx or another trusted courier, depending on your location.

Express Delivery

Available for selected destinations.

Estimated delivery time:

2–5 business days (UK)
3–7 business days (US)
5–10 business days (selected other international destinations)

Tracking: Included

Express delivery charges will be calculated automatically during checkout based on your delivery address and order weight.

Delivery Charges

Shipping costs are clearly displayed during checkout before payment is completed.

Our current delivery rates are:

Standard UK Delivery: £15.99
Free Standard UK Delivery: Orders over £150
Standard US Delivery: calculated at checkout based on weight and destination
Free Standard US Delivery: Orders over the threshold shown at checkout
Express Delivery (UK & US): Calculated at checkout

International shipping charges vary depending on the destination and selected delivery service.

International Shipping

We ship to many countries worldwide, including the UK and the US.

Please note:

Customers are responsible for any customs duties, import taxes, or local charges imposed by their country’s customs authorities.
International deliveries may be delayed by customs inspections or circumstances beyond our control.
Prices displayed on our website are shown in the currency selected at checkout (GBP or USD, where applicable). Your bank or payment provider may apply currency conversion charges where relevant.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking details.

You can track your parcel by:

Using the tracking link included in your dispatch confirmation email, or
Log in to your customer account (if applicable).

If you have not received tracking information within 5 business days of placing your order, please contact us at [email protected].

Delivery Delays

Although we aim to meet all estimated delivery times, delays can occasionally occur due to circumstances outside our control, including:

Severe weather conditions
Customs inspections
Courier network disruptions
Industrial action
High seasonal demand

Delivery estimates are not guaranteed unless expressly stated.

If your order is significantly delayed, please contact our Customer Support Team, and we will do our best to assist you.

Lost, Missing, or Damaged Deliveries

If your parcel arrives damaged, appears to be missing, or you receive the wrong item, please contact us as soon as possible with:

Your order number
A description of the issue
Photographs were appropriate

We will investigate the matter with the courier and work to resolve the issue promptly.

Under applicable UK and US consumer law, you are entitled to receive the goods you ordered. If your parcel is genuinely lost before it reaches you, we will provide an appropriate solution, which may include a replacement or refund where applicable.

Delivery Address

Please ensure that your delivery address is accurate and complete before placing your order.

We cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error immediately after placing your order, please contact us as soon as possible. While we cannot guarantee amendments once processing has begun, we will make reasonable efforts to assist.

Returns and Refunds

For full details regarding returns and refunds, please refer to our Returns & Exchange Policy and Refund & Cancellation Policy.

In summary:

UK customers generally have a 14-day cancellation period for eligible online purchases, in accordance with the Consumer Contracts Regulations 2013.
US customers may generally request a return within 30 days, subject to our Returns & Exchange Policy and applicable state law.
Returned items should be unused and returned in their original condition where possible.
Customers are normally responsible for return postage unless the item is faulty, damaged or supplied incorrectly.