Returns & Exchange Policy

At Scuffers, we want you to love what you order. If something isn’t right, this Returns & Exchange Policy explains how to return or exchange an item, whether you’re shopping with us from the United Kingdom, the United States, or elsewhere.

This policy forms part of our Terms & Conditions. Please read it alongside our Terms & Conditions and Privacy Policy.

1. Return Window

You may request a return or exchange within 14 days of receiving your order (UK customers) or 30 days (US customers), unless otherwise stated on the product page.

To be eligible, your item must be:

Unworn, unwashed, and unused
In its original condition with all tags attached
In its original packaging, where possible
Accompanied by proof of purchase (order number or confirmation email)

Items returned outside this window, or not meeting these conditions, may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

Underwear, swimwear, and socks (if the hygiene seal is broken or removed)
Earrings and pierced jewellery
Items marked as “Final Sale” or “Non-Returnable” at checkout
Gift cards

3. How to Start a Return

To start a return or exchange:

Contact us at [email protected] with your order number and the item(s) you’d like to return.
We will confirm your eligibility and provide return instructions.
Pack the item securely with all original tags and packaging.
Send the item back to the address we provide.

Please do not send items back without contacting us first, as this may delay your refund or exchange.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original delivery charges are non-refundable unless the item is faulty or was sent in error.

5. Exchanges

If you’d like a different size or colour, let us know when you contact us. Exchanges are subject to stock availability. If the item you want is unavailable, we will offer a refund instead.

6. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please contact us within a reasonable time of receiving it. We will offer a replacement, exchange or full refund, including any applicable delivery costs, at no cost to you.

UK Customers: Your rights for faulty goods are protected under the Consumer Rights Act 2015.

US Customers: Your rights for faulty or misrepresented goods are protected under applicable state consumer protection laws.

7. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the cost of returning an item is the customer’s responsibility.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

8. International Returns

If you are returning an item from outside the country of purchase, you are responsible for any customs forms, duties, or taxes associated with the return shipment. We recommend marking the parcel as “Returned Goods” to help avoid unnecessary charges.

9. Your Statutory Rights

UK Customers: Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of receipt, for any reason, in addition to the rights set out in this policy.

US Customers: Return rights beyond this policy vary by state. Where a state law provides greater protection than this policy, that law will apply.

Nothing in this policy affects your other statutory rights as a consumer.